Shipping

& Returns

Shipping Policy

 

We ship orders within 24-48 hours. Depending on your location, we estimate delivery in the eastern states at 1–5 business days. Estimate time frame for all other states is 5–9 business days. All deliveries are 100% carbon neutral and require a physical address. We cannot deliver to PO Boxes or Lockers.

Australia

Flat rate of $7.50 for orders under $40

Free shipping for orders $40 and over

International

When you checkout you can enter your location for a shipping estimate. Timeframe estimates are from 10 to 30 business days.

Return & Exchange Policy

  • If you are purchasing our handmade original items, we are happy to offer a return or refund if your product is faulty or unusable, but please be aware that you are purchasing unique handmade items. We quality control every product before it is listed. Each piece is individually made so no two items will be identical and there will be natural variations that are not deemed as faults, but rather as part of the uniqueness of the product.

  • When you receive your item, if there appears to be a variance in colour, please be aware that all screens and monitors display colours differently.

  •  If you have any concerns, please contact us within 7 days of receipt on info@brightbutterfly.com.au for an RMA before returning any items.

If you are coping with a cancer diagnosis or treatment or pregnancy loss, or if you are healing from emotional trauma, please visit our survive-revive-thrive pages for our free resources.